PRIVACY POLICY

Last Updated: Feb 2026

1. Who We Are

Bulk Star is an Australian-owned e-commerce business based in Melbourne, Victoria. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable consumer protection laws.

Contact us:
 Email: info@bulkstar.com.au
 Phone: (03) 8407 8832 – (03) 8407 8833

2. What We Collect

We may collect:

  • Name

  • Email address

  • Phone number

  • Billing & shipping address

  • Order history

  • Payment details (processed securely via third-party providers)

  • IP address and device data

  • Website usage data (cookies)

We only collect information necessary to provide our products and services.

3. Why We Collect It

We use your information to:

  • Process and deliver orders

  • Provide customer support

  • Improve our website and services

  • Prevent fraud

  • Send marketing (with your consent)

  • Comply with legal obligations

We do not sell your personal information.

4. Payments & Security

Payments are processed securely through trusted third-party providers. We do not store full card details.

We take reasonable steps to protect your data from misuse, interference, and unauthorised access.

5. WooCommerce Cookie Consent

Our website uses cookies to:

  • Enable essential shopping cart functionality

  • Save your preferences

  • Analyse traffic

  • Deliver relevant advertising

When you visit our website, you will see a cookie banner allowing you to:

  • Accept all cookies

  • Reject non-essential cookies

  • Manage cookie preferences

Essential cookies cannot be disabled as they are required for website functionality.

You can also manage cookies via your browser settings.

6. Direct Marketing

We may send promotional emails or SMS if you opt in.

You can unsubscribe at any time by:

  • Clicking “unsubscribe”

  • Replying STOP to SMS

  • Contacting us directly

7. Overseas Disclosure

Some service providers (e.g., hosting, payment gateways, email platforms) may be located overseas. We take reasonable steps to ensure your information is handled securely.

8. Access & Complaints

You may request access or correction of your personal information.

If you believe we have breached your privacy rights, contact us. If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Your Consumer Rights

Nothing in this Privacy Policy limits your rights under Australian Consumer Law.